Refund & Cancellation Policy

Our refund and cancellation policy as per Indian consumer protection laws and regulations. Please read carefully before making any purchase or service subscription.

Compliant with Consumer Protection Act, 2019 | Last Updated: January 2025

Policy Overview

This Refund and Cancellation Policy is governed by the Consumer Protection Act, 2019, and other applicable laws in India. We are committed to ensuring fair and transparent practices for all our customers across India.

This policy applies to all customers within the territory of India and is subject to Indian jurisdiction.

1. Cancellation Policy

Service Cancellations

  • 24-Hour Cancellation: Services can be cancelled within 24 hours of booking without any charges
  • 48-Hour Notice: For scheduled services, minimum 48 hours advance notice required
  • Subscription Services: Can be cancelled at any time with effect from the next billing cycle
  • Emergency Cancellations: Medical or emergency situations will be handled case-by-case

Important: Cancellation requests must be submitted through official channels (email/phone/website) to be valid.

2. Refund Policy

Eligible for Full Refund

  • • Service not delivered as promised
  • • Technical issues from our end
  • • Cancelled within cooling-off period
  • • Quality issues reported within 7 days

Partial Refund Cases

  • • Services partially consumed
  • • Cancellation after service commencement
  • • Downgrades in service packages
  • • Administrative fees may apply

Refund Calculation: Refunds are calculated proportionally based on unused service time/value, minus applicable processing fees as per RBI guidelines.

3. Processing Timeframes

Credit/Debit Cards

3-7 business days

Net Banking

5-10 business days

UPI/Wallets

1-3 business days

Note: Processing times may vary depending on your bank and payment method. Refunds will be credited to the original payment source.

4. Non-Refundable Items

The following items/services are non-refundable as per our policy:

  • Services fully consumed or completed
  • Digital products that have been downloaded/accessed
  • Personalized or customized services
  • Services cancelled after the specified time limit
  • Third-party fees and transaction charges

5. Consumer Rights (As per Indian Law)

Under the Consumer Protection Act, 2019, you have the right to:

  • Information about quality, quantity, and price of services
  • Protection against unfair trade practices
  • Seek redressal for grievances
  • File complaints with Consumer Forums
  • Cooling-off period for certain service categories

For consumer disputes, you may approach the District Consumer Disputes Redressal Commission in your jurisdiction.

6. How to Request Refund/Cancellation

Required Information

  • • Order/Transaction ID
  • • Date of purchase/booking
  • • Reason for refund/cancellation
  • • Supporting documents (if any)
  • • Bank account details for refund

Contact Methods

  • • Email: contact@ngageus2day.ai
  • • Phone: +91 7428155445
  • • Website contact form
  • • Customer support portal
  • • Registered office address

Need Help with Refunds or Cancellations?

Our customer support team is here to assist you with all your refund and cancellation requests. We ensure transparent and fair processing as per Indian consumer laws.

Email Support

contact@ngageus2day.ai

Response within 24 hours

Phone Support

+91 7428155445

Mon-Fri, 9 AM - 6 PM IST

Live Chat

Website Support

Available 24/7

Grievance Redressal

Internal Grievance Officer

For escalated complaints, contact our Grievance Officer:
Email: grievance@ngageus2day.ai
Response Time: 7 business days

Consumer Forum

If unsatisfied with our resolution, you may approach:
District Consumer Commission
As per Consumer Protection Act, 2019

Request Refund Call Support

Important: Please keep your transaction ID and purchase details ready when contacting support for faster processing.

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